Frequently asked questions
The answers that may help you with your questions.
You place the central receiver (E-Connect) in the caravan or motorhome.
After this you can decide yourself which module you want or don’t want. So you can very easily adjust the system to your own needs.
You can easily add the module that you purchase in the App. As soon as the new module has been added, you will see the corresponding data directly on your smartphone or tablet.
Once you have installed the “system” according to your needs, you can enjoy a safe and comfortable holiday.
Should it not be entirely clear yet? Then watch this video.
The average customer finds the system relatively easy to install. For those who prefer not to do this themselves, it is possible to have this done (at a charge) at your camper workshop.
You can log in to multiple devices with your account. However, it is not possible to use multiple devices at the same time. Only one device can be connected to the E-Connect at a time.
Yes, both the power supply from the car and a power connection with a transformer is possible. It is crucial that it is 12 volts DC, because this is the only voltage the E-Trailer system works.
iPhone: If you no longer want an app to work in the background, you can press the Home Button twice. When you raise the desired app, the app closes.
Samsung: You can close an app by pressing the button next to the middle button at the bottom of your smartphone. For the app you want to close, you can press the cross.
The connection may not be good enough. Make sure that the E-Connect is installed as high as possible and in the front of the caravan.In motorhomes, the E-Connect is best placed in the middle of the motorhome.
Also watch our installation video for the E-Connect. If the connection is not good, make sure that the E-Connect is installed as high as possible and at the same time as far forward in the caravan. For the motorhome, the E-Connect can best be placed in the middle of the motorhome.
Also watch our installation video for the E-Connect. (Dutch only)
You must register and log in the very first time you use the App. This requires internet. Even if you download an update of the app you also need internet.
Once you have logged in and use the app, you no longer need an internet connection. The app works via a Bluetooth connection. The first time you use the app you must register and log in. This requires internet. Even if you download an update of the app you also need internet.
You can easily download the app to your own smartphone or tablet. This is possible via the App Store, the Google Play Store or via our website.
Yes of course! We take into account both the holders of caravans and motorhomes. The E-Load (nose weight gauge) is currently the only module that is not suitable for the motor home.
Questions about the modules
You can easily install the E-Connect through our step-by-step plan.
Step 1: Read the manual carefully.
Step 2: Place the E-Connect at the desired location and screw it in place with the supplied screws.
Step 3: Connect the E-Connect to the battery. (12V)
Step 4: Install the App and register yourself.
Step 5: Scan the supplied QR code and follow the steps in the App.
For more information you can view our installation video. (Dutch only) You can easily install the E-Connect through our step-by-step plan.
If your battery voltage is below 11 V, the E-Connect will not work. Charge your battery so that you can use the E-Trailer system again.
It takes a while for the modules to update. Without movement it will take ten minutes before an update is done. When you are driving it will update every minute. Then warnings and notifications will be sent within a second.
If you change from summer to winter tires, for example, the rubber seal of the E-Pressure may still stick to the old valve. Make sure that the rubber seal is placed correctly, otherwise air can escape.
The E-Pressure is suitable for 2, 4 or 6 tyres.
This is right. The system updates this after 10 minutes. While driving there is always real life data.
The maximum tyre pressure that can be set in the App is 9.0 bar (130.5 PSI).
That’s right! With the E-Pressure you get two valve caps. One for the left and one for the right tyre.
That’s right! With the purchase of the E-Load you will receive a completely new nose wheel with a built-in sensor from us. This ensures that you can already see the current nose weight while packing the caravan.
Open the door/window and then close it. Wait 10 minutes and see if the E-Switch now indicates the correct one. Still wrong? The battery may be empty.
With the purchase of the E-Switch you get two sensors.
When the light is green, the E-Temperature is on. To turn it off, press the button for 3 seconds. The light will then turn red, then it will be off.
The E-Temperature works at temperatures between -20 and +60 degrees Celsius (-4 to 140 degrees Fahrenheit).