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Cash back trade-in offer information for dealers

October 2023 E-Trailer is launching a brand-new product, namely the Starter Package Plus with E-Track&Trace. With E-Track&Trace, your customer has insight into the exact location of his caravan or motorhome at any time. This gives a sense of security and total control.

Customers can get € 70 cash back from E-Trailer if they return their old E-Connect once they bought their Starter Package Plus from their dealer. The cash back trade-in offer will run through E-Trailer which means that all you need to do is to make sure your customers know about this incredible offer. 

You can read on this web page how the cash back trade-in promotion works.

Cash back trade-in offer information for dealers October 20th E-Trailer is launching a brand-new product, namely the Starter Package Plus with E-Track&Trace. With E-Track&Trace, your client has insight into the exact location of his caravan or motorhome at any time. This gives a sense of security and total control. Customers can get € 70 cash back from E-Trailer if they return their old E-Connect once they bought their Starter Package Plus from their dealer. The cash back trade-in offer will run through E-Trailer which means that all you need to do is to make sure your customers know about this incredible offer. You can read how the cash back trade-in promotion works.
Het E-Trailer systeem start met de keuze van een Starterspakket. Er zijn twee mogelijkheden: het Starterspakket Plus en het Starterspakket Basis. Het Starterspakket Plus werkt zowel met een Bluetooth- als met een internetverbinding. Met het Starterspakket Basis kunt u alleen via bluetooth verbinden. Bij het Starterspakket Plus kunt u gebruikmaken van E-Track&Trace (zie achterzijde voor meer informatie). Het Pluspakket biedt bovendien de mogelijkheid om zowel bestaande als toekomstige E-Trailer modules te koppelen aan uw Starterspakket.

New: In case of theft, E-Track&Trace

The E-Trailer system now starts with the choice of a Starter Package. There are two options: the Starter Package Plus and the Starter Package Basic. The Starter Package Plus works with both a Bluetooth and an internet connection. With the Starter Package Basic, your customer can only connect via Bluetooth. With the Starter Package Plus, your customer can also use E-Track&Trace, a GPS Tracker which makes it easy to locate your camping vehicle in case of theft. 

Table Of Contents

1. How does the cash back trade-in campaign work?

Step 1: In October 2023, all customers (other than German or Dutch speaking) will receive an e-mail from E-Trailer (in English) inviting them to take advantage of the cash back trade-in promotion. Under the following link you find the trade in webpage for customers for your information. Link to trade in webpage for customers.

Step 2: Customers will simply order their Starter Package Plus from their dealer. It is important for them to keep the invoice and their old E-Connect and QR code.

Step 3: Customers return their old E-Connect, QR code and invoice to us at the address below. They have to include their details as specified in this return form:

E-Trailer
Treubstraat 27
2288 EH Rijswijk
The Netherlands

Important note about the cable: your customer does not need to return the old cable to us, only the E-Connect itself. Even though a new cable is included when you purchase a Starter Package Plus, they might want to use the old cable connection if this cable is built into your camper or caravan. In this case you can use an adapter cable which you can buy here.

Step 4: Once we have received the old E-Connect and QR code with a copy of your invoice from your customer we will send them an e-mail confirmation including a form in which we ask for your bank details to process the € 70 cash-back payment. 

2. What steps does the retailer need to complete to install the Starter Pack Plus?

  • Scan the QR code of the old E-Connect using your dealer Login to the E-Trailer app to connect to the customer’s account.
  • Click on the + symbol and scan the QR code of the Starter Package Plus in the app.
  • The old E-Connect is now disconnected from the customer’s account, and the new one is added to the customer’s account.
  • Follow the steps in the app to set up the new Starter Package Plus.
  • One of the steps is to check the GPS connection. This requires the vehicle to be outside. 
  • As you have installed a new Starter Package, it is necessary to recalibrate all the customer’s existing modules. 
  • Look for more information on our support page.

Tip: Also check all module batteries right away to make sure everything works properly. Batteries are not included in this promotion. Suitable batteries are available in our webshop.

What steps must the customer go through to use the Starter Package Plus?

  • The customer must uninstall the E-Trailer app from their mobile and install the latest version from the Play Store or App Store.
  • The customer then needs to subscribe within the E-Trailer app to use the E-Track&Trace module. The internet connection is established by the built-in SIM card. The Plus subscription costs € 99.95 per year.

What information will new customers receive about the Starter Package?

New customers will read more about the Starter Packages on this webpage as of October 23rd 2023.

COVID-19 maatregelen

  1. Als u klachten heeft of contact heeft gehad met iemand die COVID-19 heeft verzoeken wij u dringend u af te melden en niet te komen.
  2. Bij binnenkomst vragen wij u de gezondheidscheck in te vullen.
  3. Wij zorgen ervoor dat er niet meer dan 6 mensen tegelijkertijd in een ruimte aanwezig zijn zodat de 1,5 meter afstand gewaarborgd blijft.
  4. Na elk bezoek maken wij al ons promotie materiaal weer schoon, zo zorgen wij ervoor dat alles virusvrij blijft.
  5. U kunt altijd een mondkapje dragen en wij zullen dit ook doen als u dit graag wilt.
  6. Wij geven geen handen.
  7. Wij houden te allen tijde 1,5 meter afstand.