Terms and Conditions

You can find our general terms and conditions for our webshop (consumers) below. For companies, you can download our terms and conditions here. (AV-2018-V01-EN)

These are our general terms and conditions. Together with the references contained herein, these terms and conditions apply to any agreement that we, E-Trailer B.V. (registered with the Dutch Chamber of Commerce – Kamer van Koophandel – under number 64529096), enter into with you. Should you have any questions, please do not hesitate to contact us via info@e-trailer.nl or via regular mail: E-Trailer B.V. Molengraaffsingel 12, 2629JD Delft. You can also reach us by phone: +31 (0) 683 52 64 68. and on Facebook under: https://www.facebook.com/your.E.Trailer/. We reserve the right to amend these Terms from time to time. By entering into an agreement with us, you agree that the most recent version of our terms and conditions will always apply.

Article 1 – Products

We sell smart modules for your trailer, caravan or motorhome. These modules are part of the SMART-Trailer system.

Article 2 – Payments

The (total) price of our Products are indicated in our webshop. You can pay on our website via iDeal, Paypal or Creditcard.
Any shipping costs will be borne by you.

Article 3 – Delivery

We will deliver your product to the address you have specified. Once we have dispatched your product, we can no longer amend the address. PostNL is our fulfilment partner and handles distribution of our products. We undertake to deliver products as soon as possible. If a delivery is delayed, we will notify you via e-mail. We guarantee that a delivery will always be made within 30 days of our order confirmation. If we do not meet that guarantee, you have the option to (a) request an immediate refund of the purchase price for the product(s), or (b) request that we send a product that replaces the initial product.

Article 4 – Returns

You can always return a product, provided you do so within 14 days of receipt (the “withdrawal Period”) . To return products, you can fill out the return-form, or send an email to info@e-trailer.nl. Upon confirmation by us, you must send the product back within 14 days. We will fully refund the purchase price within 14 days after having received your returned product.

Cost for return shipments shall be borne by you.

During the Withdrawal Period, you shall exercise due care in handling the product and its packaging. You will only remove packaging and use the product to the extent that this is necessary to establish whether or not you want to keep the product.

Article 5 – Warranty

We provide a warranty period of two years on all products. If the products become damaged through normal use, you are entitled to a replacement product. You have to send us the defective product – if reasonably possible – in the original packaging. The shipping costs shall be borne by you.

Article 6 – Liability

We are not liable for any damages that may be caused as a result of you using the product. However, we are liable for damages that result from our wilful misconduct or gross negligence. In any case, our liability will never exceed the purchase price of the product that caused the damage.

Article 7 – Intellectual property

All intellectual property (including: copyrights, wordmarks and trademarks) in relation to our text, photo’s, video’s or any other materials, are owned by us (or are used by us with permission of the owners). You shall refrain from committing any acts that may infringe these rights.

Article 8 – Complaints

If you have a complaint, we would like to hear it. Please file your complaint as soon as possible by sending a detailed description to info@e-trailer.nl. We will process your complaint as soon as possible, but in any event within 14 working days. Should it take longer to handle your complaint, you will receive a notification within 14 working days to confirm that we have received your complaint, together with an indication of when we expect to respond. If we cannot settle a complaint amongst us, your complaint will be dealt with in accordance with the dispute section below.

Article 9 – Disputes

  1. Dutch law applies to these Terms. Subject to mandatory legal provisions providing otherwise, any conflicts that may ensue from these Terms, will be submitted to the jurisdiction of the Dutch Courts, in the district Den Haag.
  2. As a consumer you can also use the ODR-platform (Oline Dispute Resolution). This platform offers a simple, efficient, fast and low-cost out-of-court solution to disputes arising from online transactions. For more information see: http://ec.europa.eu/odr

E-Trailer B.V. uses cookies, please click here to accept. more information

COOKIEVERKLARING Wat zijn cookies? Een cookie is een klein (tekst)bestandje dat door je browser op je computer wordt opgeslagen wanneer je onze website bezoekt. Deze informatie kan bij je volgende bezoek naar ons worden teruggestuurd. Zo kan onze website je herkennen. Waarom gebruiken wij cookies? Cookies zorgen ervoor dat je tijdens het winkelen ingelogd blijft, je artikelen in je winkelwagen bewaard blijven, je veilig winkelt en de website snel is. De cookies zorgen er ook voor dat wij kunnen zien hoe de website wordt gebruikt en hoe wij onze website kunnen verbeteren. Daarnaast kunnen cookies van onszelf worden gebruikt om advertenties te tonen die aansluiten op jouw interesses. Welke cookies gebruiken wij? Functionele cookies Deze cookies zijn noodzakelijk om de website te laten werken. Zonder deze cookies kan je geen artikelen in je winkelwagen bewaren, elektronisch betalen, niet inloggen en kunnen sommige voorkeuren (zoals je taalinstellingen) niet worden bewaard. Google Analytics Om de kwaliteit en effectiviteit van onze website te testen maken we gebruik van Google Analytics. Zo kunnen we zien hoe de website wordt gebruikt en hoe we de website kunnen verbeteren. Wij hebben een bewerkersovereenkomst gesloten met Google. Dat betekent dat Google de gegevens die door deze cookies worden verzameld, niet voor eigen doeleinden zal gebruiken. Tracking cookies Wij vragen je toestemming om tracking cookies te plaatsen. Op basis van de pagina's die jij hebt bezocht, kunnen wij je advertenties laten zien waarvan we denken dat deze interessant voor jou zijn. Hoe kan ik mijn gegevens inzien, corrigeren of verwijderen? Je kunt jouw persoonsgegevens inzien, corrigeren of laten verwijderen. Stuur dan een e-mail naar: info@e-trailer.nl. Hoe kan ik cookies uitschakelen of verwijderen? Je kunt ervoor kiezen geen toestemming te geven voor het plaatsen van cookies. In de internetbrowser kan je ook instellen dat cookies geblokkeerd worden. Het verschilt per browser hoe je dit kan instellen, de meeste browsers geven hier uitleg over in de help-functie. Als je cookies blokkeert, kan het zijn dat onze website minder goed werkt.